Owner Manual

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The Aurora Tower Owner Manual

(Parts 1,3,4 as above have been amended for accuracy and reproduced below)

1.Things you should have:

On moving in to your unit you should be issued the following

  • Proximity Card (FOB)
  • Push-button Remote (for car park entry)
  • Unit entry key
  • Mailbox key
  • Laundry plug
  • Dishwasher computer disk (CBD Units only).

2. Moving in or out procedure

Facilities have been provided for a large rigid vehicle to unload in the designated loading dock on Level 1. Access to this loading dock is via Rich Lane. Contact the building manager to make arrangements for its use.

  • The lift car internal dimensions are 2100mm high x 1200mm wide x 1950mm deep.
  • The entry door to the lift is 900mm wide x 2100mm high.
  • The maximum weight the lift car can carry is 1050kgs.

3. Access & Security

Access through Aurora is controlled and monitored by a series of security systems;

  • Proximity Cards (FOBs) operate entry doors and lifts
  • Push-button Remotes operate entry doors, lifts and car park gates
  • Intercom system to grant access to visitors to main entries from your apartment
  • Closed Circuit TV cameras and Recording System, tracking movements through the entry points (your Television, when connected to the MATV System, can display the real time images from these cameras)
  • Automatic Doors
  • Lift Access
  • Pedestrian Access
  • Vehicle Access

A brief explanation of each system is given below:

FOBs and Remotes
FOBs and Remotes will operate the main entry doors around the building and will also provide access to Pool & Gymnasium level. (Remotes will also open the car park gates.) The FOBs work by presenting them to the black rectangular readers located adjacent to the doors. The FOB should read from a distance of up to 5cm from the reader. The reader will beep and the indicator light will flash indicating that the door is now unlocked. The door will automatically lock again after a short period of time.

Intercom System
The intercom system serves two purposes:
1. lt enables a visitor to contact you; and
2. It enables you to admit that person to the building without leaving your apartment.
Located throughout the building will be intercom stations that will allow access to visitors into the building. The intercom station will have all unit numbers programmed into them. When a tenant has a phone connected to the socket in the apartment the number will be programmed to the desired unit number.
The intercom will scroll the unit numbers on a 16 line LCD display. A visitor will press the # button followed by the desired unit number. This will generate a call to the desired unit via a no bill interface.
Note: if the apartment does not have a LAN line phone connected to the socket in the apartment, they will not be able to communicate or grant access to a visitor via this system. This does not require an account with a telephone company.
The unit occupier will answer the call and speak to the visitor. If required, they can check a split screen view of dedicated security cameras to verify the person. This split screen view will be via the MATV system on a designated channel. The occupier will then grant entry by pressing 9 on their phone key pad and this will open the desired door. It will also release the security for the door the apartment is on, this will be in all lifts.
The visitor will enter the lift and press the floor button the occupier is on, taking them to the desired floor. Exiting the building is via free egress.

Closed Circuit TV
The camera system installed in Aurora is a Digital Colour System that is monitored by the Building Manager.
Cameras are motion activated and the images are digitally recorded.
Cameras are located at the main entry doors, the main foyer, podium level and the carpark area.
You can tune your television in to the entry door cameras by connecting to the MATV system and tuning your TV.

Automatic Doors
The main glass entry doors (at the corner of Queen and Wharf Streets and the Level 1 rear entry from Rich Lane) are automatic. From the outside these doors will open by Proximity Card. They may be also opened via the intercom system.  From inside, these doors are opened via a motion detector located above the doors.  Please note that for safety reasons the automatic door mechanism detects obstacles in the door’s path. lf the operator is hindered while closing, the door immediately stops and reopens and subsequently closes.
In the event of a power failure the doors will open automatically to comply with Fire and Authority requirements.
In the event of a fire alarm the door will open automatically and remain open.

Lift Access
Lift access is via two options.
Firstly, you may use your Proximity Card, which gives access to your apartment floor, podium level (pool and gymnasium location) main entry and carpark levels. The black proximity reader panel is installed below the lift buttons.
The second method of lift access is via your intercom to provide visitor access to your floor only.

Pedestrian Access
Pedestrian access is available via the main entrance at the corner of Queen and Wharf Streets or the Level 1 entrance off Rich Lane.
Please ensure the door closes behind you before continuing on.
Under no circumstances should the stairs be used other than for emergency egress. Fire doors should not be used for paths of travel other than emergencies. See Section 20 Fire Safety Safety Systems for more information on the Fire Stairs.

Vehicle Access
Entry and exit to and from the car park is via Rich Lane. This is the only entry or exit point for vehicles.
The closest entry to Wharf Street is for delivery and service vehicles. The second entry is the car entry with visitors parking immediately inside (in nominated areas). Access for owners parking is through this entry and the security gates. Remotes will open the upper and/or lower car park gates. The remotes operate by pushing either button within a range of 5m from either gate.

Other Security Measures
Apart from the electrical systems described above the following is also provided:
Two (2) mailbox keys are provided per apartment. The mail room is located on Level 1 adjacent the lifts.
Two (2) front door keys are also provided.
Front door keys and mailboxes are individually keyed. In the event that you are locked out of your apartment you will need to contact a locksmith to gain entry.
Apartment entry keys are security registered keys and therefore can only be duplicated by the following locksmith:

John Barnes & C0
517 Stanley Street
South Brisbane Qld 4101
Ph: 3844 1800

Security — Some General Considerations
The very best electronic security measures can be defeated and, at best, only provide a deterrent. With that in mind you should take reasonable precautions with the security of your apartment. We recommend that all residents consider the following:
· Lock doors and windows when absent from your apartment.
· Do not prop open fire stairs or main entry doors (this is against the law).
· When entering or exiting the car park check that the sliding gates have closed without anybody tail-gating through behind you.
· Keep your mailbox locked and clear it regularly.
· Don’t grant access to strangers – advise bona fide visitors to use the intercom to contact the apartment they wish to visit.
· Do not assume that living high above the street guarantees security. Burglars can climb outside walls!

4. Safety

Bovis Lend Lease places great importance on creating a culture of working and living safely. During the construction of your apartment considerable focus was applied to ensure the safety of all construction workers. Your safety has also been a considered aspect of the design of your apartment.
Cleaning glass at heights is potentially very dangerous. Prior to cleaning any windows in your apartment please notify the Building Manager for safety measures on cleaning of any glass externally.
Because we value your safety we have included the following recommendations about living in your new apartment.

Living at Heights
For some purchasers this may be the first time they have resided in an apartment high above ground level. There are several important considerations:
Please ensure nothing can fall from your balconies or windows to courtyards or street level below. Even relatively small objects can cause serious harm to people passing below. Never deliberately drop any object.
The top rails to your balustrade are curved to prevent objects from being rested upon them. Please do not place pot plants, drinks or other objects on these handrails or on window ledges.
Please consider what may happen to any object placed on your balcony or in a window opening in high wind conditions. What may seem to be a heavy pot plant can easily be dislodged from a narrow ledge in high winds. Please remember that wind strength generally increases with height above the ground. What may seem to be a very pleasant calm day at street level may be quite blustery at the higher levels of the building.
lt is strongly recommended that you never place furniture or other objects adjacent to balustrades. When chairs and tables are located against balustrades they can serve as a ladder for small children to climb upon.
Small children should also be under constant supervision on balconies or in rooms with doors or windows that open on to balconies. The balustrades are designed to exceed Building Code of Australia requirements but objects like chairs, tables, boxes and planter boxes can serve to defeat the protection provided by the balustrade.

Mobility Impaired Occupants
The Building Manager maintains a register of Aurora residents who may require assistance in the event of an evacuation. This might include elderly, infirm or otherwise mobility restricted persons. In an emergency the Building Manager representative will liaise with emergency services personnel to ensure that persons on the register have been accounted for. Please contact the Building Manager if you wish to be placed on the register or have a family member placed on the register.
Even if your mobility impairment is only temporary in nature (for example, a broken leg) it is recommended that you advise the Building Manager.

Two dedicated fire stairs are provided from all apartment levels, exiting to Queen Street. Multiple fire exits are provided from the carpark level. Please take time to familiarise yourself and your family members with the location of all fire exits.
In the event of a fire DO NOT use the lift – proceed immediately to the fire stairs.
Fire fighting equipment is provided in the lobby of every apartment level. A fire extinguisher is located in the lobby. While this equipment is available to deal with small fires your first priority should be the safety of human life. Evacuate your family and neighbours and call 000.

Electrical Risks
The power and lighting circuits within your apartment are fitted with earth leakage protection devices that will isolate the circuit instantly in the event of a short circuit. If the safety switches trip out it is usually for a good reason. Therefore we recommend that you only attempt to reset the safety switch once. If it trips a second time a fault exists either in the circuitry or in an appliance that is plugged into the wiring. In that event a licensed electrician must be called to rectify the problem.
Electricity is an invisible killer. Only licensed electricians should ever work on the lighting or power circuits within your apartment.

Gas Risks
The gas lines within your apartment have been installed and tested by a certified gas fitter. Any modification to the gas system or any gas appliance connected to the gas system must be undertaken by a licensed gas fitter only.

General Issues
For their safety and the consideration of others children should not be permitted to play unsupervised in common areas. In particular lifts and car parks are potentially dangerous areas for small children.
The roof areas of Aurora may only be accessed by service personnel equipped with approved, certified safety equipment. There should be no requirement for occupants on roof areas.
Please refer to Section 43 – What to do in an Emergency.

5. Parking

Parking spaces are provided for each apartment and there are twenty three (23) visitor spaces also available. There is a visitor space designated wheelchair compliant and is marked as such. On-street metered parking is available around the surrounding streets.
For the consideration and safety of all Aurora residents:
· Park only in your own space.
· Do not park your car in the visitor spaces.
. Please respect the fact visitor parking is limited.
· Do not block other spaces.
. Do not park in the car wash facility on weekends.
· Do not store flammable goods in your car space.
· Limit your speed to 10km/h.
· Watch for pedestrians and other vehicles prior to exit and entry of your car space and the car park.
· Wait for the sliding door to close behind you before leaving the area to confirm nobody has gained unauthorised access.
· Refer to the Plans Section of the relevant manual for the location of car parks. All car parks are tagged with the corresponding car park number.

6. Storage Area

Some apartments have storage areas allocated under exclusive use, these are tagged with your storage bay number.
Locks are not fitted to storage cages. Residents are responsible for securing their own storage area.
To ensure the operation of the sprinkler system is maintained we request the following precautionary measures;
· Stored items must not exceed 1700mm in height
· No solid screening is to be erected within your storage to serve as privacy screens.
Do not store flammable goods in your storage area.

7. Bathroom, Ensuite & Laundry Exhaust

Your apartment is fitted with one or two local exhaust fans within the ceiling cavity, which exhaust the bathroom, ensuite and laundry. The fans are electrically connected to the nearest light circuit. Fan control is via the light switches in the areas exhausted.
Skyhomes and Penthouses
Non—return dampers have been fitted to each fan to prevent the exhaust from one apartment entering another. The fans are connected to sheet metal riser shafts using sheet metal duct work and discharged above roof level. Where the sheet metal duct work connects to the riser shafts a fire damper is fitted to maintain fire separation between compartments. These fire dampers are required to be inspected on a periodic basis and the Building Manager will arrange this. Access to the fire dampers is via the access panels located in the bathroom, ensuite or laundry.
CBD Units (Levels 7 to 51)
The exhaust is ducted to an external louvre on the outside of your unit.

8. Rangehood Exhaust

The apartment rangehood is ducted to allow exhaust to outside of the building.
The rangehood is exhausted by an in-line exhaust fan within the ceiling cavity. Access to the fan is via an access panel either in the kitchen ceiling or within a kitchen cupboard. The rangehood is also titled with an intemal fan. The duct rises up the building and discharges at roof level. For penthouse and skyhome units and for CBD units they are ducted to an external grille on the outside of the unit. The fan is electrically connected to the apartment distribution board. On / Off control of the single speed fan is via the rangehood control. The fan is not fitted with a run-on timer.

9. Lifts

Access to your apartment level, pool and gymnasium level and car park levels via the lift is gained by presenting your Proximity Card to the reader, which is located below the lift buttons. Then simply press the number of your level.
The Building Manager will organise lift lining when moving furniture and large objects to avoid damage to common property and lobbies.
Please ensure that children are accompanied by an adult when traveling in lifts.
In the case of an emergency, press the alarm button indicated by the ‘bell’ and hold for 20 seconds. This will call the Lift Service Personnel directly and allow you to explain the problem. They will assist you immediately.

10. Power & Lighting

Your switchboard is located in the linen cupboard of your apartment.
All lighting, power outlets, cook top ignition, oven, refrigerator and air conditioning circuits are protected by circuit breakers at your switchboard.
Should the safety switch in the switchboard trip for any reason, undertake the following procedures:
· Disconnect appliances and turn off light switches.
· Isolate/turn off the power circuits.
· Reset the safety switch.
· Turn on the appliances and light switches one at a time, until the safety switch trips, to determined the cause of the fault. Take the faulty appliance to a qualified service centre for repairs.
· If the safety switch cannot be reset, contact a licensed electrician as a fault exists in either the wiring or the safety switch itself.
The power operating the refrigerator is on a dedicated circuit to avoid loss of power supply to the refrigerator in the event of an alternate circuit being tripped. The refrigerator power is located immediately behind the refrigerator.
Balcony lights may be operated via the switch located in your living room.

11. TV & Foxtel

A wall socket for master antenna free-to-air television (MATV) system has been installed in the lounge room and bedroom. The MATV outlets have a standard coaxial cable.
Provision for Foxtel has been installed in your apartment in the living room . All CBD, Skyhome and Heritage Units are “digitally” ready while Penthouse Units are “IQ” ready. You should contact Foxtel to arrange connection.
Note the Foxtel technician should only require access to your apartment to install and commission the connection.

12. Telephone & Internet Services

Every apartment in Aurora is equipped with a two-pair incoming phone line. This allows capacity for two separate line connections in your apartment for phone, fax, modem etc. It is the owner’s responsibility to connect these phone lines to suit their desired configuration.
Contact your preferred telecommunications carrier to arrange connections to these lines. lf your telecommunications or internet installing technician requires access to the Main Data Frame room (located on Level 1 adjacent to the loading dock) please contact the Building Manager.
ADSL is available to allow Broadband Internet Access via the telephone network. For services contact your preferred supplier.
Phone links can be patched to any phone point within your apartment. Check with your preferred carrier with regards to patching these points.

Refer also to Facilities for Residents – Internet Service.

13. Wireless Network

The wireless network that was installed within Aurora is currently not connected. Refer to Facilities for Residents – Internet Service.

14. Car Washing Facility

There is a car wash facility located in the car park on Level 1 (outside the lower car park security gate).
Please wash down the bay after use to leave it as you would expect to find it.
It is an offence to discharge untreated water to the storm water system.
Under no circumstances are fire hose reels to be used to wash your vehicle.

15. Mail

Each apartment has is own lockable letterbox. The letterboxes are located on the Level 1 foyer to the left side of the lifts. The number of your letterbox corresponds to the number of your apartment. Access to the mail room is gained by swiping the FOB reader adjacent to the door.
The Building Manager’s letterbox is also located in this area. The correct mailing address is:

Apartment XXXX
420 Queen Street

16. Workshop

A workshop with work benches has been provided for the convenience of owners.
Contact the Building Manager for details on use. Please leave the workshop as you would expect to find it.

17. Cool room & Freezer

A cool room and freezer have been provided next to the Level 1 loading dock for use of owners.
Contact the Building Manager for details on use.

18. Garbage Disposal & Recycling

A garbage chute room is located in the common area on each floor.
Securely bag all rubbish before placing it in the garbage chute. It is recommended that garbage be double bagged.
Misuse of garbage chutes causes damage and creates blockages.
Please take large items to the Garbage bins located near the loading dock in the visitors car park on Level 1.
Please do not leave rubbish on the floors of either the chute rooms or the collection room as this attracts vermin.

Recycling bins are provided near the loading dock in the visitors car park on Level 1. Please flatten cardboard boxes (including pizza boxes).

19. Essential Services

Aurora contains various essential services that must be checked and certified on an annual basis. The item that affects your apartment directly is the front entry door, which is a certified fire door. The door will be inspected once every year. A BuiIding Management representative arranges the inspections and you will be notified as and when these need to take place. The inspection requires that the door be opened and the frame and manufacturers tag be viewed. Therefore you will need to be present or arrange access for these inspections. Fire dampers within the air exhaust system also need to be inspected annually. In Aurora, fire dampers will be inspected by a qualified fire damper inspector. Only a percent of fire dampers within the building, are required to be inspected annually. The Building Manager will notify you if access is required to your apartment.

20. Fire Safety Systems

Aurora has a Fire Indicator Panel (FIP) that is monitored should any common area smoke detectors within the building be activated. This system does not monitor the smoke alarms within individual apartments.
The following fire alarm, detection and protection devices are in the building;
· Smoke detectors
· Smoke alarms (individual apartments)
· Fire extinguishers (two per floor- located in exit corridors to fire stairs on each level
· Fire hose reels – (located on car park levels only)
. Fire doors (the entry door to your apartment is a fire door)
· The fire stair and marked fire exits
· Emergency lighting
. Lobby exhaust and stair pressurisation (to control smoke from entering the fire stairs).
The common property system will be tested as required by regulations using an approved contractor (engaged by the Building Manager).

Smoke Alarms
The maintenance and operation of smoke alarms within the apartment are the responsibility of the individual apartment owner. ln the case of a false alarm, smoke alarms can be reset via the reset button located on the detector itself. For further information please refer to the manufacturers instructions located in the UNIT APPLIANCE MANUAL.
Apartment owners must ensure fire services (smoke alarms) are adequately protected during renovation works to prevent false activation during the works and/or faulty operation at a future date. Smoke alarms are activated by reduced light to the sensors and will therefore detect excess dust, causing a false alarm.
Note: Smoke alarms in your apartment will occasionally emit an infrequent but regular, beeping sound. This is normally due to flat battery.
Refer to the manufacturers instructions in the UNIT APPLIANCE MANUAL for battery replacement.

Fire Doors
The entry door to your apartment is a fire door. As such it should not be modified in any way. The fitting of additional door hardware such as deadlocks and peepholes may compromise the integrity of the fire door.
lf you wish to install additional hardware please contact the Building Manager who will advise you on who you may contact for advice.

Fire Stairs
Access to your apartment via the fire stair is not permitted.
It is also important that fire stair doors are not propped open. Nothing should be stored in fire stairs.

21. Cook top Gas Supply

Your cook top is connected to the gas mains. On moving into your unit, contact the Body Corporate Manager to arrange an account.

22. Hot Water Supply

A hot water meter is installed in the same location as the water supply shut-off which is located in the hydraulic services cupboard in the common foyer on each level.
The purpose of this meter is to allow the gas supplier to calculate the amount of gas used to heat the hot water supplied to your apartment.
On moving into your unit, contact the Body Corporate Manager to arrange an account.

24. Community Management Statement

All residents at Aurora (including those who own, rent or are mortgagees in possession) must comply with the Community Management Statement. This comprises a set of by-laws and plans that regulate the management and operation of the community. It regulates such matters as:
· Execution of building works;
· Use of community facilities;
.  Keeping of animals;
· Garbage; and
· Procedures for meetings.
You should make sure that you have a copy of the Community Management Statement so that you understand the governing rules and bylaws. Copies of the Community Management Statement are available on request from the Body Corporate Manager.

25. Public Transport

Bus Routes
General timetables phone: 131230

City Loop Route
The Loop is a free Council bus service that circles Brisbane’s Central Business District. The Loop stops at several destinations including Central Station, Queen Street Mall, City Botanic Gardens, Riverside Centre, QUT and King George Square.
The bus stop for the City Loop services is outside the building in Wharf Street.

City cat & City Ferries
City Cats operate from 5.50am until 10.30pm every day. Fares and timetable information are available on the Translink website.
Visit the Translink website to find out about the integrated public transport system in south east Queensland. You need only one ticket to use buses, trains and ferries within the zones printed on your ticket.
If you’re looking for ways to explore the Brisbane Riven get a copy of the Brisbane River Ferry Guide, available from Riverside Ferry information Centre, on-board City Cats and City-Ferries, City Customer Service Centre, South Bank and other river-based businesses.
Where to get timetables
You can pick up City Cat and City-Ferry timetables from:
• on-board City Cats and City-Ferries
• Customer Service Centres
• Queen Street bus station information centre (Myer Centre)
• Garden City bus interchange
• Brisbane Ferry information Centre (Riverside Ferry Terminal)
Timetables are available on the Translink website. You can also get local timetables from many newsagencies, some local convenience stores, Ward offices and libraries.

Taxi Companies
Yellow Cabs – Phone: 131 924
Black & White – Phone: 131 008
Silver Limousine – Phone: 133 100
Maxi Taxi – 136 794

Care and Maintenance

The following section provides details for the care of the finishes selected for your apartment. A schedule of these finishes is provided at the end of this section. A summary of recommended periodic maintenance is also included.

29. Stone Bench & Stainless Steel Benches (where applicable)

Regular Stone Cleaning
Generally stone finishes require little maintenance and are easily kept clean by regular wiping and then washing with warm water to which a soap-less detergent has been added.
Harsh chemicals including acids and abrasives will damage stone finishes and may destroy the glaze and must not be used.
It is important to ensure that the cleaning agent is completely removed by a final rinsing with clean water. Household soaps are not recommended, as they tend to leave a slippery scum.
Stone should be wiped down with a soft dry cheesecloth or towel after every use.
Acids eat into the polished surface leaving dull patches. Do not leave items such as soap, detergent, fruit juices, alcohol, vinegar, cleaners or toothpaste standing on surfaces.
Two finishes of stone composite slabs have been selected for your apartments including Marble (generally light coloured) and Quartz (generally darker coloured stone).
The quartz based composites are extremely robust and require little or no maintenance. The following maintenance procedures are recommended for the marble based stone.
For everyday cleaning of the marble we recommend using pH neutral detergents or half a cap full of White King Bleach or Methylated Spirits diluted in three litres of water.
It is recommended that every 6-12 months that a neutral liquid wax designed for stone surfaces be applied with a soft, clean cloth. Leave to dry and then polish the surface by hand with a clean, dry wool rag or with felt or sheepskin brush.

Accidental spills should be treated immediately before they are absorbed into the crystal structure of the stone. The longer they are undiscovered, the harder it will be to remove the stain.
Included below are some procedures for stain removal although depending on the circumstances and the surface they have affected, these may only reduce the stain and not fully eliminate it:

Ink, Dyes or Non Fat Stains
Mix Plaster of Paris and pure bleach to a consistency similar to that of toothpaste. Spread on the stain and allow to dry for approximately 30 minutes; then remove the paste and rinse with water. lf required, repeat this procedure several times.

Oils or Fats
Mix Plaster of Paris and pure bleach to a consistency similar to that of toothpaste. Spread on the stain and allow drying for approximately 30 minutes. Brush area with trichloroethylene until sufficiently wet. Remove with a wooden scraper and stiff brush after 3 hours and rinse with water.

Do not clean stone surfaces with the following materials without first seeking professional advice:
· Preparations containing Acids or Alkalis
· Solvents such as Acetone
. Petroleum products
· Wax or sealer
. Pressure water blaster
· Steam Cleaners
Use of the above products may be detrimental to the stone or adhesive bed, unless carefully planned. Seek professional advice.

Mould Build-up
Great care must be taken when using mould removers. Use only products recommended for use on stone. If in doubt use a stiff nylon brush with ammonia solution.

Stainless Steel Bench Top
Clean with a damp cloth, mix 50/50 water and methylated spirits, or windex and then polish with a soft dry cloth. Abrasive cleaners will scratch the surface. The stainless steel should be washed regularly to maintain appearances- a minimum of every 6 months.
Avoid scouring or excessive use of an abrasive, as this will damage the surface.

30. Porcelain Tiles & Glass Mosaics

Daily Cleaning
Porcelain finishes require little maintenance and are easily kept clean by regular sweeping and then washing with warm water to which a soap-less detergent has been added.
It should be noted that the regular use of scrub and rinse cleaning machines fitted with abrasive pads, other than the finest grades, is likely to damage the surface and may result in gradual loss of thickness in the wear layer.
Household soaps are not recommended, as they tend to leave a slippery scum.
Cleaning of all surfaces should be limited to mopping with a weak mixture of neutral sulphate free detergent and hot water. Rinse copiously with water. Avoid streaking and detergent build-up by using the minimum amount possible in the dilution.

Weekly Cleaning
Clean using a weak mixture of neutral sulphate-free detergent and water applied with a stiff nylon brush to remove in-ground dirt, then mopping and copiously rinsing with water.

The same methods described for treatment of stains on stone finishes can be utilised on porcelain tiles.

31. Joinery

Care of Surfaces
To assist with maintaining the appearance of the joinery within your apartment:
· Wipe up all water spillage immediately;
· Regularly check dishwasher hoses and sink waste pipe connections to ensure that they do not leak;
· Do not allow water or other liquids to remain on any cupboard surfaces — wipe dry immediately;
· Do not allow children or adults to swing or lean on doors;
· Do not slam drawers or doors.
Wipe over with a clean soft damp cloth should be sufficient to keep surfaces clean. Soiled surfaces or light stains are removed with warm soapy water or with a common household detergent containing no abrasives or strongly acidic or alkaline ingredients.
Wax or other polishes are unnecessary and should not be used on decorative surfaces.
Spills of any nature should be wiped up as soon as they occur. The following items will cause stains if not removed immediately:
· Tea
· Beetroot Juice
· Red Wine
. Fruit Juices
· Hypochlorite Bleach
· Hydrogen Peroxide solution in any concentrate
· Mineral Acids
· Caustic Solution
· Sodium Bisulphite
· Potassium Permanganate in any concentrate
. Berry Juices
· Silver Nitrate or Silver fluoride Solutions
· Gentian Violet in any concentrate
· Silver protein
· Laundry Blue
· Dye or Iodine Solution (alcohol containing 1% iodine)
Stains may also be caused by other items, not listed above.
If staining occurs endeavour to remove by using either a damp cloth or appropriate solvents. If the stain persists apply a mild abrasive such as white toothpaste applied with a soft toothbrush or cloth. Never use harsh abrasive or steel wool.

Hardware (eg Hinges & Handles)
General hardware should not need to be oiled or greased. Dust and dirt should not be allowed to build on hardware. To prevent build up of dust and dirt hardware should be cleaned regularly by vacuuming or brushing.

32. Windows – Glass & Aluminium Surfaces

Refer to the subsection entitled 3. Safety in this manual before attempting to clean windows in your apartment.
We strongly recommend that;
· Professional window cleaners familiar with working at heights be engaged for cleaning windows where the potential for a fall exceeds 2 metres.
· Window cleaning tools (squeegees etc) are fitted with a lanyard strap looped around the users wrist to prevent risk of dropping tools to public areas below.
· Use only appropriately designed stepladders to gain access to high areas. Standing on furniture or other objects adjacent to windows or balustrades presents a serious risk.

Cleaning Glass
Clean the glass using a soft, clean, grit-free cloth and a mild non-abrasive, non-alkaline cleaning solution or mild solution of soapy water.
Rinse all elements thoroughly with clean fresh water. Excess water should be removed from glass surface using a squeegee.
Note that care must be taken not to apply domestic glass cleaning products to any of the metal components. The use of glass cleaning products on the metal components may result in discolouration and staining and is therefore not recommended.
Never use abrasive cleaners on glass. Scouring pads or other harsh material must not be used to clean windows or other glass products.
Powder based products are to be avoided.

Cleaning Metal surfaces
The Aurora facade is comprised of anodised aluminium. It is important to regularly clean all metal surfaces to prevent deterioration of the surface finishes but care must be taken not to destroy the architectural surface treatments. For that reason it is recommended that only a mild solution of soapy water be used to clean the metal work.
Lightly soiled areas should be washed with warm water and mild detergent followed by a rinse with clean fresh water. On heavily soiled areas it might be necessary to use kerosene, turpentine, white spirit, a mild oil-based abrasive car cleaner or a mild soap-based abrasive bath cleaner. In all cases the area should be thoroughly rinsed with clean fresh water immediately and dried with a clean soft cloth.
Note that the use of any abrasive compound will diminish the gloss level on metal surfaces and therefore should be avoided. Never use mechanically abrasive cleaners such as steel scouring pads or steel wool pads — these will destroy the surface finishes and will bring about surface oxidation on the metal components.

Flexible materials such as gaskets and weather seals should be treated with lubricating solution such as Dow Corning Emulsion No.8 on a 6-monthly basis.
Operating hardware such as pivots and locks, rollers and rotating handles should be checked for tightness and lubricated with a spray-on lubricant such as WD40 on a 6-monthly basis.

34. Plasterboard & Paint

Many of the walls within Aurora are finished with painted plasterboard. It is recommended that any fixings in the wall be screwed and plugged to prevent damage to the surface finish.
It is important that walls are not penetrated through to the other side. Walls provide integral sound proofing, and any penetration may reduce the sound rating of the wall and the acoustic and fire rating performance integrity of the apartment.

Paint Inspection
Yearly visual inspection is recommended for all coatings. Rate areas according to the severity of wear and tear as either; (i) clean, (ii) dusty/loose surface dirt, (iii) soiled/stained/ingrained dirt, (iv) minor damage (cracking, flaking or erosion in small areas), (v) major damage (film failure over areas larger than one square metre).

Cleaning of Painted Surfaces
Areas nominated as category (i) clean or (ii) dusty/loose surface dirt should be swept, dusted or vacuumed to maintain optimum appearance.
Floors and eye-level horizontal surfaces should be treated daily. Use soft cloth or soft bristled brushes where possible. Test mechanical methods to ensure they do not damage the finish.
Areas rated category (iii) soiled/stained/ingrained dirt should be washed with mild detergent solution using a soft cloth or bristled brush.
Rinse with clean water and allow to dry. Repeat the process to remove residual marks. Avoid excessive rubbing in attempting to remove stains as this may burnish the coating (produce a glossy patch).
Stubborn stains that resist mild detergent should be treated with domestic solvent cleaners such as “Spray & Wipe’. Spray directly on the stained coating and allow to penetrate for the recommended time. Rub clean with a soft cloth. Avoid burnishing by excessive rubbing.
Stains are easier to remove as soon after soiling as possible, to minimise penetration and setting in the coating. The longer the stain is left on the coating the greater the difficulty in removal, and the damage to the coating. Treat highly visibility stains immediately rather than waiting for the next inspection and cleaning cycle.
Spray paint or marker pen graffiti will not be removed by these cleaning methods. These areas should be sealed with the appropriate sealer and over coated as per the original.

35. Shower Screens & Mirrors

Never use abrasive cleaners on glass. Scouring pads or other harsh materials must not be used to clean shower screens or other glass products. Powder based products are to be avoided.
Apply mild soap detergent to glass either by spraying or using a grit free cloth or sponge saturated with the cleaning solution.
If using solvent cleaners care should be taken to avoid contact with glazing sealant and other associated materials which may be affected by the solvent, manufacturers directions must be followed at all times when using solvents.
All surfaces should be washed down with clean water after applying cleaning solutions.
Surfaces may be dried using a squeegee or a clean lint free cloth.
Under no circumstances should harsh cleaners, alkaline solutions, blades, abrasive similar tools be used on any surfaces. Shower screen mechanisms do not require any lubrication.

36. Porcelain & Chrome Fixtures, Fitments & Tapware

It is recommended that the following items be checked at periodic intervals:
· All fixtures are secure ie, basin, toilet suite, laundry tub, kitchen sink, dishwasher;
· Tap handles are secure and spouts are tight;
· Spindles are not leaking and are free in their movement;
· Taps are not dripping and spout aerator is free of grit;
. Hot and cold water connections in cupboards are not leaking;
. Water is not getting past seal on taps or spouts potentially damaging cupboards:
· Control taps that are to be left open ie. hot and cold water supply and dishwasher taps are not locked fully opened. They should be fully opened and then turned back a % turn;
· Waste traps are not leaking;
· Shower rose is secure;
· Floor wastes are clean.
The taps and spouts in your apartment have a protective chrome finish. Harsh chemicals will damage the finish.
Clean with warm soapy water, rinse well and dry with a soft cloth.

37. Carpet

Vacuum Cleaning
Frequent and correct vacuum cleaning is the key to good carpet care. lt is not possible to vacuum a carpet too much.
. Daily vacuum clean, with backpack or barrel type vacuum cleaner.
. Twice (2) weekly, completely and thoroughly vacuum all carpet, with upright beater type, twin motor vacuum cleaner, and cutting in both directions.
· Once (1) every two (2) years, or as required, deep clean carpet using Hot Water Extraction method, as elsewhere specified.
Remember to vacuum in two (2) directions, i.e. if you commence vacuuming by pushing the cleaner north to south, repeat the process in an east west direction. It is important to note that on a high quality new carpet, you can expect lots of fluff to come loose from the carpet in the first year of its life. Don’t worry! Keep raking and keep vacuuming.
Please be aware that vacuum dust is a highly toxic substance.

Spot Cleaning
Stains of all kinds are easier to clean if they are dealt with immediately. This is how you should react to a fresh spill:
· Mop the stain gently with an uncoloured towel or paper towel. Do not rub, as this will spread the stain out. An up – down mopping action is the right technique.
. Do not use heat as this may cause the stain to set. Do not use hot towels or hot cleaning agents unless you have specific directions from a carpet cleaning professional to do so. Particularly avoid heat in the case of protein stains such as blood and milk.
· Always apply enough cleaning agent to thoroughly moisten the stained area.

Cleaning Agents
For many reasons, we do not advise the use of any soapy or foamy cleaning agents. In our experience, soap can never be entirely extracted from carpeting. Similarly, we do not recommend the use of cleaning powders. Residues of such substances that are left behind in the carpet pile simply create a dirt trap.
· General cleaner- fabric cleaning solution, diluted and ready to use, in a spray container.
· White spirit in a small squeeze container. Mop up and neutralise with the general fabric cleaning solution.

Spot Dyeing
This procedure is usually performed to camouflage bleach marks and can be quite effective. It must however be performed by a professional carpet cleaner.

Deal with the source of the flood first. Suck up all liquid with a wet/dry vac or steam-cleaning machine, getting the nozzle right on to the carpet. Spread plenty of towels to soak up moisture and avoid tracking onto dry areas. Lift carpet, remove underfelt and use air movers, blowing both under and over the carpet to dry it.

Deodorising and Disinfection
The use of deodorant powder on carpet is now common (refer also to Recommended Cleaning Products). Bicarbonate of soda is surprisingly effective for general odours and very cheap. Whatever powder is used, we emphasise that it is probably an alkaline residue and should be vacuumed out very thoroughly.

Carpet Cleaning Cautions

The temperature of any cleaning solution should not exceed 70°C. This is normal in the hot water systems of most buildings. Over wetting of carpets either through flooding or cleaning is a serious problem, particularly in quality woolen carpet. To dry a wet carpet, extract as much moisture as possible, and then dry with a cool air mover only. Open windows and exhaust systems.

Colour fastness
Any cleaning agent may cause dyes to run. This is less common with modern carpets but all carpets should be specifically tested for colour fastness in relation to the particular chemical and heat level to be used on them.

This is a significant problem in carpet cleaning. No cleaning agent is free of residue. Responsible cleaning involves the use of low residue, low pH cleansers, used only in the recommended concentrations or less. Lavish pre spraying is an easy way out which is ultimately damaging to the carpet. Extraction after pre spraying must be very thorough.

Dry Cleaning
The use of dry cleaning agents, liquid or powder, is NOT recommended for general cleaning. Though they reduce the danger of shrinkage in woolen carpet, they are prohibitively high in residue and are not as effective as cleansers.

Shampooing is not recommended. Rotary cleaning with foaming cleansers can be effective but residue is massive, even when the technique is combined with extraction.

Hot Water Extraction Cleaning
Hot Water Extraction Equipment is recommended provided it is undertaken by a suitably experienced applicator. Large amounts of water and detergent at high temperature may give an immediate result but the effect on carpet condition is disastrous. Careless steam cleaners are notorious for working “four day wonders”. The aim should be to leave the carpet in a clean condition, not just looking clean. Instead of pre spraying, it is usually possible to pre-moisten carpet with a light spray from the cleaning wand. Special pre sprays, usually a more concentrated dilution of the general cleaner, should not be used unless absolutely necessary and extraction must be very, very thorough.

Common sense and thoroughness rather than strict rules are required to avoid over wetting and residue. Many steam cleaners with long experience are not even aware of the residue problem.

38. Air Conditioning Maintenance

Apartment air conditioning and ventilation maintenance is the responsibility of the owner and/or occupant. Instructions for use: airconditioner instructions

Daily Maintenance
Take note of any sudden changes in noise levels from equipment.

Weekly Maintenance
· Check that the temperature in conditioned space has not changed.
· Take note of any leaks of condensate water, oil or grease from the underside of mechanical plant (eg conditioners in cupboards or condensers in plant room)
. Note any damage that has occurred to external equipment.

Filter Maintenance
Air conditioning filters should be inspected and maintained relatively dust free to ensure the efficient operation of the air-conditioning system.
The level of dust build up will primarily depend on the level of use of the system.
Lightly vacuuming the air intake side of the filter will help maintain the system in good working order and prolong the life span of the filter. This should be carried out on a bi-monthly basis.
Filters should be replaced between 6 and 12 months depending on the level of deterioration and dust build-up.

Filter Access
For the air conditioning units where baffles are fitted, the access to the filter requires the removal of the return air duct. Care must be taken while removing this duct to access the return air filter.
If you do not wish to carry out the filter cleaning yourself contact service personnel.

Temperature Units AC Units
Trained service personnel should carry out maintenance with the exception of filter cleaning only.
The fan and motor bearings are of the fully enclosed sealed for life type.
It is recommended that these bearings be replaced every 3 years.
Filter panels should be inspected and cleaned on a regular basis to ensure continued life of the air conditioning unit. Operation of the air conditioning unit without filters may damage the air conditioning unit.
WARNING: Disconnect electrical power before servicing the unit or connecting electrical wires. Failure to do so may result in personal injury or death from electrical shock or entanglement in moving parts.
The replacement filter for the air conditioning unit is: Aust.Air MX 50 x 205 x 55.

Monthly 1. Check, clean or replace filters as necessary.
2. Check condensate tray and drain connections.
3. Inspect pipe connections and check for leakage.
Three-Monthly 1. Repeat all monthly maintenance items.
2. Check unit for unusual noise and vibration.
Six-Monthly 1. Carry out all monthly maintenance items.
2. Check unit for unusual noise and vibration.
3. Check unit for general cleanliness and refurnish spot corrosion.
Annually 1. Carry out all monthly maintenance items.
2. Check unit for unusual noise and vibration.
3. Check unit for general cleanliness and refurnish spot corrosion.
4. Inspect unit for overall condition and report.

39. Bathroom, Ensuite & Laundry Exhaust

Trained service personnel should carry out maintenance only.
The fan and motor bearings are of the fully enclosed sealed-for-lite type.
WARNING: Disconnect electrical power before servicing the fan or connecting electrical wires. Failure to do so may result in personal
injury or death from electrical shock or entanglement in moving parts.
There is no owner maintenance required for the fans. The fan operation can be confirmed by checking air is being exhausted by the ceiling mounted grilles when lights in bathroom (and fan) are switched on.

40. Lighting Maintenance

Your switchboard is located in the linen cupboard, Tum off lighting circuits at the switchboard before changing light bulbs.
When replacing light bulbs please refer to the following table:

Kitchen, Ensuite, Bathroom, Laundry (downlights) 50watt low voltage (12v) downlight
Living Room, Bedrooms, Bathroom (oyster light)
Balcony single 240 Volt 50 Hz 60 watt

41. Periodic Maintenance

Aurora has been built to a high standard and quality products have been used throughout. To maximise their life regular maintenance is required. For your convenience, a checklist of items is set out below.

· Check buttons in smoke detectors.
. Depress button on unit to ensure sound is emitted, if no sound, replace batteries. See Manufacturers instructions included in Unit Appliances Manual
. Vacuum Carpet.
· Perform routine cleaning to joinery, stonework and porcelain tiles.

· Clean balcony glass doors.
. Do not use harsh chemicals or leave soapy solutions on windows or glass especially in full sunlight.
· Inspect and clean Air Conditioning Filters.
· Clean aluminium.

Three Monthly
· Remove built up debris from balcony floor waste.
. Action: check floor waste is clean and free flowing.
· Clean windows and aluminium shutters.
. Perform bottom track maintenance to aluminium doors.
· Clean lint from clothes dryer filter located on the front door.

Four Monthly
· Clean laundry ceiling vents and wall grilles throughout apartment.
· Carefully wipe over with soapy cloth and dry on completion.
· Clean filter to exhaust hood.

Six Monthly
• Check gas burners fully light evenly.

Six – Twelve Monthly
. Check hinges on cupboard doors. Tighten and adjust if necessary.
· Check all door locks and handles. Lubricate with graphite powder if necessary.
· Inspect air conditioning filters. Clean and/or replace as required.

Twelve – Twenty Four Months
• Replace batteries to smoke detectors.

Five Yearly
· Check all sealants around the following areas:
· Shower screens, floors and walls –
· Vanity top and bath
. Corners of tiles and balcony tiling junctions
· Sinks/Basins
· Kitchen bench tops

43. What to do in an Emergency

Repairs to building services should only be attempted by licensed tradespersons. The following information is intended to provide you with an immediate course of action to prevent further damage in the event of an emergency.

Water Leak
The hot and cold water supply shut-off valves are located in the hydraulics cupboard in the common area on your floor. Access to these cupboards is by the Building Manager.

Gas Leak
The gas shut-off is located in the kitchen cupboard under the cooktop. lf gas smells are detected it is advisable to contact Origin Energy 132 461. Extinguish any possible sources of ignition and open windows to ventilate the room.

Power Failure
The switchboard is located in the linen cupboard. An earth leakage safety switch protects all lighting and power circuits. lf this switch has tripped out reset it once only. lf it trips again a fault is present in either the wiring or with an appliance plugged into the wiring.

Carpet Stain
Blot up liquids immediately using whatever non-coloured absorbent material is at hand (paper towels, toilet rolls).
Avoid brushing or scrubbing the carpet pile as this will result in permanent damage.
Refer to table of stain removal techniques in Section 37.
Contact a carpet-cleaning specialist.